Privacy Policy

At Ryzo, we are committed to protecting your privacy. This Privacy Policy describes how Ryzo ("we," "our," or "us") collects, uses, stores, and discloses your information when you use the Ryzo mobile application (the "App") and our website at www.ryzo-ai.com.

Please read this policy carefully. By downloading, accessing, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

To provide a highly customized and interactive fitness experience, we collect several types of information from you:

• Account Information: When you register an account, we collect your email address, name, password, and authentication credentials.
• Physical & Demographic Data: During the onboarding process, we collect your age, gender, height, current body weight, goal body weight, preferred workout timing, activity level, and dietary preferences (e.g., vegetarian or non-vegetarian).
• Fitness & Wellness Progress Logs: We log data regarding your workout routines, meal completion, daily water intake, step counts, and macro targets.
• Subscription & Billing Information: When you activate a 3-day free trial or monthly subscription, our third-party billing processors (such as Google Play Billing) collect transaction tokens, subscription tier data, renewal dates, and entitlement statuses. Ryzo does not directly process or store raw credit card numbers or financial account credentials.
• Media Data (AI Food Scanner): When you use our camera features to scan food or log meals, we collect the image snapshots or barcodes you submit to estimate calorie and macro values.
• Device Information: We may collect standard device identifiers, operating system version, and general usage analytics to optimize app performance.

2. How We Use Your Information

We use the information we collect for the following core purposes:

• To generate and save your personalized fitness workout programs and daily meal schedules.
• To manage, verify, and deliver your premium monthly subscription access and 3-day free trial entitlements.
• To power "Coach Ryzo AI," our virtual coaching assistant, enabling it to provide answers, tips, and motivation tailored to your specific goals and statistics.
• To track your historical physical stats (weight progress, hydration levels, step counts) and display visual progress charts.
• To send you push notifications, pre-renewal subscription reminders, and daily activity alerts via services like OneSignal.
• To maintain, analyze, secure, and improve the technical operations of the App.

3. Third-Party Service Providers

We do not sell, trade, or rent your personal information to third parties. We share your information with trusted third-party service providers solely to perform essential functions on our behalf:

• Supabase: We use Supabase for secure cloud database hosting, user profile storage, and user authentication.
• Google Play Billing & Payment Infrastructure: We process subscription purchases, 3-day free trial activations, and monthly billing through Google Play Billing Services. Financial details are securely managed by Google in compliance with PCI-DSS standards.
• OneSignal: We use OneSignal to manage and deliver push notifications, pre-renewal subscription alerts, and daily meal/workout reminders.
• AI API Providers (OpenAI/Gemini): We transmit text inputs to artificial intelligence APIs to process your questions and generate responses for Coach Ryzo. This data is handled securely and anonymized where possible.

4. Data Storage and Retention

Your account credentials, profile details, and wellness progress are securely stored in our encrypted databases hosted by Supabase. We retain this data as long as your account is active or as needed to provide you with the App's services.

5. User Rights and Data Deletion

We believe in transparency and control over your data. In compliance with Google Play Store guidelines, you have the right to request the complete deletion of your account and all associated personal information at any time:

• In-App Deletion: You can delete your account directly through the settings interface in your User Profile screen in the App.
• Email Request: Alternatively, you can email our support team at team@ryzo-ai.com with the subject line "Request Data Deletion". We will process your request and permanently delete your profile, databases, logs, and account files within 48 hours.
• Important Notice regarding Active Subscriptions: Requesting account or data deletion does NOT automatically cancel an active Google Play subscription. To prevent recurring charges, you must cancel your subscription directly through your Google Play Store account settings before or upon requesting account deletion.

6. Children's Privacy

Ryzo is not intended for use by children under the age of 13. We do not knowingly collect personal data from anyone under 13. If you become aware that a child has provided us with personal data, please contact us so we can immediately delete it.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy or your data privacy rights, please contact us at:

Email: team@ryzo-ai.com